Booking Terms and Conditions
1.1. Accommodation: In the contract described accommodation.
1.2. Accommodation provider: the party who actually provides the booked accommodation and further arranges services locally, such as
key-holding, cleaning, maintenance, etc., and receives payments payable
locally by the renter under the agreed booking.
Booking agent: the letter himself, any intermediary or other
independent organisation that handles the paperwork involved in the
booking for the letter and takes payment.
1.4. Renter: the person named on the booking form who makes the booking.
1.5. Rent: The total rent as mentioned in the contract.
1.6. Booking: The booking of a holiday accommodation, as described in the contract.
1.7. Booking form: The contract between tenant and letter.
Letter: the person (owner) or company listed on the booking form that
issues the reservation and acts as the representative of the owner.
These Booking Terms and Conditions apply to all booking agreements between letter and renter
3. Establishment of booking agreement
agreement will be established subject to these Booking Terms and
Conditions as soon as the renter makes a booking via the Internet, in
writing, by telephone, by e-mail or personally at renter or at any other
to the booking agreement and deviations from these general conditions
of sale will be valid only if agreed in writing between the letter or
booking agent and the renter. Insofar as changes result in higher or
lower costs, the resulting change to the rent must be agreed by parties
can be made via the Internet, in writing, by telephone, by e-mail or
personally with a booking agent. The down payment as mentioned on the
reservation contract, must be received by the booking agent within 3
working days after the reservation is made. Only then the reservation
can be confirmed. The remaining balance must be in the booking agent’s
possession not later than the date mentioned on the reservation
contract. If these payment terms are not observed the booking agent is
entitled to cancel the booking without having to refund the payments
that have already been made. The booking price and any deposits due must
be paid in full for bookings made within four weeks of the start of the
rental. Deposits will be refunded only if the booking cannot be
honoured due to a cause attributable to the letter or booking agent.
are stated in Euro per property per week or per day. We reserve the
right to amend the booking price if occasioned by changes to owed
levies, exchange rates and taxes. Increases in these costs will be
charged on to you as a net amount without surcharges. We do not accept
responsibility for typographical errors in the brochure or pricelist. If
the increase occurs within three months of receipt of the booking form,
the renter will have the right to dissolve the agreement. Amounts
already paid will be refunded to the renter in such cases.
agreement will be dissolved (i.e. The booking will be cancelled) if the
renter fails to satisfy the provisions of clause 5. The deposit will be
forfeited to defray incurred costs and damage, including but not
confined to loss of profits.
renter may cancel the rental agreement in writing up to 60 days before
the start of the rental. The booking agent will retain the deposit of at
least 30% if the renter cancels. The renter will owe the full rental
price if cancellation occurs within the 60 days preceding the agreed
rent excludes insurances unless it is explicitly stated that the rent
includes insurances and the type of insurance is named. The booking
agent can inform you of possibilities for taking out travel and/or
10. Liability of letter
no circumstances whatsoever will the accommodation provider, booking
agent or letter be responsible for any loss or loss of value and/or
damage to property of the renter and his co-occupants caused by
incorrect use of the rented property. If the renter incurs damage due to
deficiencies in the rented property, any liability on the part of
letter will be limited to the rent. Damage resulting from non-fulfilment
by the letter will be subject to the compensation provided for by law.
Letter will not be liable for any other damage.
11. Liability of renter
renter who books accommodation for or jointly on behalf of other
occupants will be jointly and severally liable for the total rent and
for damage caused by acts by him and all others present with him in the
rented accommodation. A booking will be valid for the number of persons
stated on the booking form. The property may not be occupied by more
persons than stated on the booking form. Occupancy by a larger number
may result in dissolution of the booking agreement and loss of the
deposit. Payments already made will not be refunded in such
circumstances and the renter will owe the entire rent. If the renter
intends to allow more than the permitted number of persons to stay in
the rented accommodation, the renter must, prior to the rental period,
submit a written request to this effect to the booking agent. The
accommodation provider has the right to refuse such a request or to
require an additional surcharge. The renter must treat the accommodation
according to generally accepted standards and vacate the property in a
should note that accommodation providers typically require a deposit,
dependant on the accommodation. The deposit is payable at the time of
booking or on the day of arrival, depending on your booking agent and/or
accommodation. The deposit will be returned not later than eight days
after the end of the rental. In the event of damage and/or loss of the
rented property, and/or circumstances for which the renter is to blame,
the total incurred damage will be deducted from the deposit. In all
instances where the costs of damage and/or loss of the rented property
or the damage incurred by the owner and/or accommodation provider exceed
the paid deposit the renter must immediately pay the excess to the
accommodation provider. All instances of breakage, loss and/or damages
must be reported immediately to the accommodation provider and paid for.
13. Duration of stay, arrival and departure
minimum stay is seven days as a rule. The customary arrival and
departure days may vary according to location. Outside the high season
it is generally possible to choose any day of the week as the arrival or
departure day. A daily surcharge will generally be payable for rentals
of four days or less. For more information you should contact your
rented property at your holiday destination will generally be available
for occupancy between 16:00 hrs and 18:00 hrs. You should inform the
key holder if you expect to arrive after 18:00 hrs. In the event that
you arrive later than the time reported in advance to the key holder,
the accommodation provider is authorised to charge you for any extra
costs incurred for handing over the keys. On the day of departure you
must vacate the accommodation before 09:30 hrs. Failure to do so gives
the accommodation provider and letter the right to charge you for
damages. You may lose your security deposit as a result.
departure the renter is expected to leave the accommodation in decent
condition – that is: generally clean. The items in and around the
accommodation should be put back in their original location (as upon
arrival). Crockery should be washed and stored in the appropriate place.
The accommodation provider is authorised to carry out a final check. If
the accommodation provider finds that a number of items have not been
returned to their location or if the accommodation has not been left in
generally clean condition he is authorised to charge the renter for
14. Extension of stay due to extraordinary circumstances
In the event that the lessee or any person staying in the Accommodation that is the object of this contract, must remain in it for longer than the contracted period, due to contagious illness or other circumstance that makes it impossible or not recommended to move, the lessee must pay the full time of the stay at the price of the house in the that rental season, with an increase of 10% for the necessary steps for the relocation of the incoming clients in other houses.
or at booking your booking agent will provide you with the general
information you need about the rented property and local area.
16. Changes and cancellations
The renter has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances mean circumstances of such a nature that the accommodation provider cannot reasonably be held to further fulfilment of the agreement. The accommodation provider may cancel the booking in the event of war, strikes and natural disasters. In such circumstances the booking agent will be under obligation to refund any amounts already paid.The accommodation provider reserves the right to replace the rented property by an equivalent property for reasons of quality assurance.
In cases of force majeure, which affect both the management company of the accommodation and the tenant, among which are understood including all kind of alarm states, pandemics and all those that make it impossible for the Management Company of the apartment to put the object property of this contract available to the lessee for his stay during the agreed time, or circumstances of such nature that it is not considered reasonable to demand compliance with the contract, the following procedure shall be followed:
- The Management Company will retain the entire reservation paid by the Client, of which 10% will be allocated to the management costs of this contract.
- The Management Company will send the Client by E-Mail a VOUCHER for the rest of the reservation price, which the Client signing this contract, may apply to a new stay.
- The validity of the VOUCHER will be ONE YEAR, starting from the start date of the period of stay indicated in this contract, after which the VOUCHER will not have any validity.- Within the aforementioned period of one year, the Client may choose the accommodation and the period of stay among those available in the chosen period.
- The Client must pay the difference, if any, between the amounts indicated in the VOUCHER and the price of the chosen reservation, which will be communicated to him by the Management Company.
- The Management Company will not return the money of the reservation even if the VOUCHER had not been used by the Client.
- It will be the Client's responsibility to make available to the Management Company a valid email address for the receipt of the VOUCHER, and the Management Company shall be exempt from any liability if, for reasons beyond its control, the Customer does not receive the VOUCHER in the Email indicated.
In order to ensure quality, the accommodation provider reserves the right to replace the leased accommodation with similar accommodation. Likewise, in the event that for reasons of health and / or hygiene of the previous tenant or the reserved accommodation, it cannot be occupied by the Client, the Management Company may substitute the rented accommodation for a similar accommodation.
you notice a mistake of deficiency at your holiday destination, you
should report it to the accommodation provider or to the local
agent/booking agent. This may avoid further inconvenience. If you have
serious complaints at the holiday destination, you should immediately
inform the accommodation provider. This will give us an opportunity to
resolve the complaint sooner. If your complaint was not satisfactorily
resolved at the holiday destination, you must inform the booking agent
in writing of your complaint, providing details, within two weeks of
leaving the accommodation, in the absence of which the complaint will no
longer be admissible. You will forfeit all rights to a refund if you
obtain other accommodation or leave the rented property prematurely
without first consulting the booking agent.
18. Cleaning costs
can see on the web and in the pricelist whether cleaning of the
property is included. If cleaning is not included, the costs will be
stated. The cleaning costs will be specified together with the rental
price on the booking form. These costs are generally payable to the key
holder on the day of arrival.
19. Bed linen and towels
linen and towels are usually included in the rental price. To verify
this is the case, you should view the property details on the web. In
some cases you may be required after each week of your stay to exchange
the bed linen and towels at the key holder’s reception desk. Bear in
mind that you can never have too many towels on holiday, particularly if
you have your own private swimming pool on your doorstep. Therefore, we
advise you to take your own hand and bath towels with you.
20. Extra facilities
many cases you can request an extra bed, child's bed, highchair,
playpen and similar, provided that you state your needs at the time of
property owners do not allow pets. You may keep a pet in or around the
villa only with the explicit permission of the accommodation provider
stated on the booking confirmation. The accommodation provider may
require an extra €52 per pet on top of the mandatory final cleaning
22. Luxury designation
Our website grades properties according to comfort. The grades denote a property’s quality and living comfort.
6 star very luxury accommodation
5 star excellent accommodation
4 star very good accommodation
3 star good, middle standard accommodation
2 star low standard accommodation
23. Construction work
villas depicted in our brochure and on our website are private
properties that belong to various owners and are typically located in
large residential districts. The villas are not located in holiday
parks, so construction work may occasionally occur nearby. This work is
carried out by homeowners or contractors with whom we have no
relationship whatsoever and over whom we cannot exert any control.
Neither the accommodation provider nor our organisation can be held
liable for inconvenience caused by any construction work not
commissioned by the accommodation provider.
24. Satellite tv
descriptions refer to satellite tv, it does not automatically mean that
reception includes all stations. The mostly foreign owners have
decoders that are not always suitable for receiving English stations.
25. Water and electricity
to water and electricity supplies are not uncommon in southern European
countries. For various reasons municipal and/or regional authorities
may decide temporarily to disconnect or reduce distribution. Neither
your accommodation provider nor our organisation can be held liable for
any damage incurred through such circumstances.
26. Power consumption
mandatory weekly surcharge may sometimes be payable in certain seasons
for properties with heating and/or air conditioning. For more detailed
information and the amounts payable, you should view the property
details stated on the web, or contact your booking agent.
27. Data Protection
PROTECTION AND PROCESSING OF PERSONAL DATA - ORGANIC LAW 3/2018 OF 5 DECEMBER (LOPD).Responsible: "QUALITY RENT A VILLA, S.L."; B-54376389; Calle Dársena de Babor S/N, Marina de Denia Edif. F2 Local 3, 03700 Denia (Alicante); Legitimation: Necessary for the execution of a contract and for the application of pre-contractual measures; Purposes: To provide the service regarding the present document (accommodation rental); Rights: Access, rectification, opposition, deletion, limitation and portability by letter to the above address, attaching a copy of your ID/Passport, you can also file a complaint with a control authority; Addressees: Delivery and/or transfers of personal data are foreseen for the contracting of computer services of cloud computing, communication platforms, other related services, to external collaborators and external real estate platforms, as well as to the National Police and the Guardia Civil for the fulfilment of legal obligations; Conservation: As long as the relationship between the parties is maintained or during the necessary years for the fulfilment of legal obligations, without prejudice to the exercise of the rights that assist you as interested party.
28. Jurisdiction and law
the legal rules governing the jurisdiction of the civil courts, any
dispute arising between supplier and principal or client will be
resolved by a court of law with jurisdiction in the country and region
where the letter is established. For one month after the letter has
invoked this provision in writing, the renter will have the right to opt
for resolution of the dispute by a civil court with jurisdiction at law
or under international treaty. The letter will consider the address
stated by the renter to be correct until further notice. Every agreement
between letter and renter will be subject to European law.
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